Contact us
Email hello@pawme.io with your question, the device you use (iPhone, Android or web) and, if something went wrong, a screenshot. For privacy requests, write to privacy@pawme.io.
Safety, reports and blocking
To report, open Family care and choose Report shared content, or Report member on a member card. Memories, documents, walks and care-history entries also have a report action. Reports are private, and PawMe support reviews them within 48 hours. Keep the report reference. Report content before you block someone: you can still report a person you blocked from Family care, but not the content of a family you have left.
To block, choose Block and remove access or Block and leave shared families on a member card. Before you confirm, PawMe shows what will happen in each family you share. A block cannot remove a family’s original creator, and nobody can remove other members while a family is restricted: in those families you leave instead. History stays with the remaining members. A block prevents sharing again through any invitation. Unblocking does not restore membership or cancel a block the other person created.
If support restricts a family, its dogs and records are hidden in the app until support lifts the restriction, and members can still leave. A restriction on a person applies to the families they share with other people, and stays on them even if the others leave; the person keeps using families where they are the only member but cannot invite anyone or join another family. Export my data (your own data) and Delete account keep working under any restriction. To ask for a review, email hello@pawme.io. For immediate danger, contact local emergency services.
Signing in
PawMe uses Sign in with Apple or Sign in with Google — there’s no PawMe password. If your records seem to be missing, check that you signed in with the same option you used before: an Apple account and a Google account are two separate PawMe accounts.
Deleting your account
In the app, open Settings (the gear on Today) → Delete account and confirm. Your personal account, sign-in identity, consent records and notification tokens are deleted. If another owner or co-owner remains in a family, its dogs, care history, Treats, walks, memories and files stay available to them; your author identity is anonymized. Families where you are the last owner or co-owner, and their files, are deleted. If deletion stops partway, files of those families may already be removed: retry deletion to finish. If you cannot open the app, request deletion by emailing privacy@pawme.io from the address on your account. We verify your identity before acting. You do not need to reinstall the app. Backup copies expire as described in the Privacy Policy.
Getting a copy of your data
Sign in at app.pawme.io and open Settings → Export my data to download your personal account data and the records of every family you belong to. For a family under a safety restriction, the export includes only content recorded as added by you. See the Privacy Policy for your rights.
Walks and GPS
Tap Start to begin a walk. PawMe measures time, distance and steps and draws the route outline — it keeps measuring with your phone locked, only until you pause or end the walk. If distance stays at zero, check that location is allowed for PawMe (“While using the app”) in your phone’s settings. Off-leash only where it’s safe and allowed. Walks can use optional street maps: Apple Maps on iOS and Google Maps on Android. Enable them separately. Where available, tap Show map during a walk to see your route so far on streets; hiding the map never stops recording. The local route outline remains available when maps are off.
Reminders and notifications
Turn notifications on in Settings → Notifications in the app, and allow them for PawMe in your phone’s settings. Reminders are set per dog in Reminders or in Records → Medications.
The Treat Jar
Treats have no cash value and are not used for purchases.